Booking Policies

Last updated: June 11, 2026. These booking policies explain how reservations, changes, cancellations, and refunds work for transfers booked through shuttlepuertovallarta.com, operated by Puerto Vallarta Airport Transfers ("Vallarta Shuttle", "we", "our", "us"). 1. Booking and confirmation - Your transfer is confirmed once payment (full or deposit) is received - You receive an instant confirmation by email with your pickup details - Enter your flight number at booking so we can track your arrival 2. Cancellations and refunds - Cancellations made more than 24 hours before your scheduled pickup receive a full refund of the amount paid online - Cancellations made within 24 hours of pickup are non-refundable - No-shows are non-refundable - For deposit + cash bookings, the cash portion is automatically waived when you cancel within policy 3. Changes and modifications - To change your date, destination, passenger count, or flight details, reply to your confirmation email or contact us as early as possible - We will do our best to accommodate changes; changes are subject to availability 4. Flight delays and schedule changes - We track your flight in real time. If your flight is delayed, your driver adjusts at no extra charge - If your flight is cancelled or rebooked, contact us as soon as possible to reschedule your pickup - For shared shuttle bookings, a significantly changed arrival time may move you to the next scheduled departure 5. Refund processing - Approved refunds are returned to your original payment method via Stripe - Refunds typically appear within 5–10 business days, depending on your bank 6. Contact To cancel or modify a booking, reply to your confirmation email or write to gerencia@puertovallartaairporttransfers.com.